Customer Protection
Refund Policy
Last Updated: January 08, 2026
7-Day Money Back Guarantee
At THF NEXUS, we prioritize client satisfaction and the quality of our digital solutions. We offer a transparent 7-Day Refund Guarantee on our service packages.
- ✓Eligibility if project scope is not met.
- ✓100% Transparency in verification.
1. Eligibility for Refund
You are eligible for a refund within 7 days of the service commencement if:
- The deliverables do not match the agreed project scope.
- The service performance (technical) is significantly below the promised standard.
- We are unable to start or process your request due to internal constraints.
2. Non-Refundable Items
Certain services are non-refundable once activated:
- Domain registration fees (as these are paid to registries instantly).
- Hosting fees after the service has been active for more than 48 hours.
- Ad budget spent on Google or Meta platforms.
- Custom-coded blocks that have already been approved by the client.
3. Refund Process
To initiate a refund, please contact us via WhatsApp or Email within the 7-day window. You must provide:
- Your Order Details and Transaction ID (TRX).
- Clear reason for the refund request.
Once approved, the refund will be processed via your original payment method (EasyPaisa/JazzCash/Binance) within 3-5 business days.
4. Contact Support
Ready to discuss a concern? We are here to help:
WhatsApp: +92 342 3209895Email: contact@thfnexus.com